Customer Success Specialist

Seattle, Washington, United States Full-time

The Company

Recruiterbox allows companies to centralize their hiring process in one convenient software. We are rapidly growing and are already used by 2000+ companies across the globe including LonelyPlanet, BookMyShow, and the US Government.
 

The Role

Here at Recruiterbox we are in love with listening to our customers. In the Customer Success role you are at the crux of this communication. You will be licensed, equipped, and expected to WOW our customers daily.  You will take on their hiring problems empathetically, and guide each user to an ideal solution.
 
The honest truth is our customers really love Recruiterbox and our customer teams, and we take our role very seriously.
 

This means...

  • You will take a consultative approach, applying your product expertise to ensure our customers are successful with Recruiterbox from the start.
  • You will personally be responsible for on-boarding, training, and continued health checks across customer's accounts along with ongoing client support. 
  • Mastery here involves you being (unofficially) considered a trusted member of the client's own hiring team, as a strategic advisor and expert consultant
  • You must have an insatiable curiosity to learn and correct a wide array of hiring practices, a highly technical aptitude to learn new technologies, and a hyper-organized work ethic
  • In addition, you will be able to connect business needs with product design and usability. Be the voice of customers, advocate for their needs and collaborate with Engineering to inform the product roadmap.
 

On a typical day you will...

  • Take calls with new and existing customers to learn about their hiring practices as well as give training sessions on how to get the most efficiency out of the product
  • Respond with care, accuracy, and in a timely manner to every single customer request
  • Create WOW moments for our customers
  • Take ownership. Oversight isn’t our thing. We’ll give you the base and you’re expected to excel from there. 
  • When you aren't actively on calls, you will be tracking customer progress and providing on boarding data, as well as responding to support tickets and other team projects

 

You're best for this role if...

  • Learning about people's workflows and making them most efficient excites you
  • You'd love to spend your days on calls with customers, getting to teach them how to hire better
  • You have a true desire to be the best part of our customer's day
  • You can talk like a human, even when things get technical. You are a human, and you’ll be working with humans. We expect skilled and eloquent English writing and speaking skills
  • You are responsible, organized and prompt. You do what you say you will do, without being reminded
 

The Requirements

  • Patience and empathy
  • Skilled and eloquent in written and oral communication 
  • Ability to creatively multi-task and aggressively improve processes again and again
  • Strong understanding of business acumen and hiring practices
  • Demonstrated mastery in customer facing roles
  • High degree of personal responsibility and ability to work autonomously

 

The Benefits

  • Work with a passionate team, growing a global customer base
  • Work for a company who sees the customer as a key voice in company decisions
  • Competitive market salary + benefits